Our policies


Booking:

This is a pre-paid rate. Your credit card will be processed for room and tax within 14 days of arrival. After you submit this form, your request will be processed and you will receive your booking confirmation immediately. The information entered in your room form is sent Via a secure server.


Cancellations:

In the event, you are required to cancel your reservation, an administrative fee of $26.50 (including federal tax) will be applied. If cancellation IS PRIOR TO fourteen (14) days BEFORE arrival, no further charges will apply.  However, reservations cancelled within the fourteen (14) day period will be charged the full room charge for one night, for every room cancelled, in addition to the administrative fee.  

 Date Adjustments:

Adjustments to the date of your stay are complimentary FOURTEEN (14) DAYS PRIOR TO YOUR STAY (subject to availability).

Accessibility:

Our property has maintained its original framework and therefore HAS only stair access to all guest rooms.  Access to our Elkhorn Dining Room may be possible depending on mobility, please contact us for further information.

Technology:

Num-Ti-Jah operates in a no cellular service region. there is WiFi available to guests; However, network strength and consistency is not guaranteed due to the region, climate, network, and usage.  In a sense, we offer a technological detox environment. If after a long day of hiking through the pristine surrounding mountains or cycling the spectacular Icefields Parkway, you prefer to take in a movie or other visual entertainment, we recommend downloading ALL media prior to your arrival. As we are an off the-grid-property running on limited generator power, we offer an environment more geared toward a technological detox, an opportunity to enjoy the grandeur of the surrounding nature.

Non-Smoking:

Due to the remoteness of our location, the vulnerability of our structure and region, and the health and wellbeing of all our guests, our facility is strictly smoke free.  We would ask that guests smoking would do so a minimum of ten feet from any doorways or windows, as per provincial legislation.  Any guests choosing not to respect this policy will be subject to a $300 cleaning fee and all incurred charges resulting from this from failure to comply.

Fire safety:
 

Due to the remoteness of our location, the vulnerability of our structure and region, and the health and wellbeing of all our guests, our facility is strictly flame free.  Though in certain situations we will permit tea lights, please speak to staff for details. 

Pets:

We love our pets, but as we are a historical property and display many irreplaceable items we cannot at this time host pets in our guest house. Though, we know they are family and you want to keep them close so please follow this link for local options for a fun and safe vacation for your furry loved one(s): 

http://www.banfflakelouise.com/content/searchSearchText=overnight+pet+boarding&SearchButton=Go